Introduction
We want to make everyone feel welcome, soak up the atmosphere and feel part of the crowd when they come to Silverstone. We hope this information will offer you some advice and assistance to ensure you have an enjoyable time at the circuit. At Silverstone we take our responsibilities seriously to ensure that we address our services and facilities for disabled visitors and we undertake regular audits of our facilities in respect of venue accessibility. If you have an enquiry regarding any Disabled Access or Facilities issues at Silverstone, or have any suggestions or comments, then please email us. We endeavor to accommodate other special needs visitors if possible at all our events. Please contact the call centre on 0844 3728 232 when booking your tickets to ensure we are aware of your specific requirements.
If you do experience any problems we would like to hear from you at the event if possible so that we are able to rectify the problem and you are able to enjoy the rest of your day. Should you experience any problems during your visit, please contact any member of staff and ask for the Duty Manager who will make every effort to assist you.
Please note that the contact details given below are for disabled enquiries only.
Personal Assistant Ticket Scheme
As part of our commitment to make Silverstone accessible to all, for our promoted meetings we may provide those disabled ticket holders that require full time assistance with 1 free ticket for a partner, accompanying friend or personal assistant (PA). You will need to provide a copy without exception, of your most recent DLA letter showing your current entitlement and your 'blue badge' if car parking is required. If you are not offered a free ticket for a PA, and the event has sold out we will make one ticket available for you to buy. For enquiries related to the Personal Assistance Ticket Scheme please call 0844 3728 232.
The arrangements for our hospitality packages are a little different. Please call our sales team on 0844 3728 230 to discuss your requirements.
Viewing Areas
Wheelchair accessible viewing is available throughout the site and for 2010 we are looking to include some new locations for our disabled guests. The locations of these areas have been carefully considered to give some of the best views of the circuit. Please contact 0844 3728 232 to discuss.
These terraces are solely for the use of disabled persons and in particular wheelchair users, with one PA. In some of these areas there is a seat provided for the accompanying person. On the terrace areas PAs are asked to please bring their own folding chair. There will be stewards present to assist wheelchair users to access and egress in the case of an emergency exit.
Car Parking
We have a large number of disabled car parking spaces located in car park 50. To park in any disabled car parking space, an orange or blue European disabled badge must be displayed in your vehicle.
Following our Workplace Transport risk assessment, we have identified the need to reduce the vehicle/person interface. Therefore if you believe that you have a need to park within the circuit can you please take your 'blue badge' to the Ticket Collection/Welcome Centre located in car park 49 where they will issue you with the appropriate car park pass or contact 0844 3728 251 (Mon-Fri 8.30am-5.00pm only) before the event.
For the Grand Prix there are also a number of disabled parking spaces near gates 8 and 15. For these car parks you need to ensure that you inform the stewards so that they can park you in the hard standing area near the gate. If you experience any difficulties parking at the venue make your way to the main reception so that we can deal with your problem. Vehicle clamping/towing will be in operation so please ensure that you display the correct passes.
For our small events blue badge holders will be allowed to park in the designated disabled car parking areas within the circuit and for the very small club meetings, near the disabled viewing areas.
If you do park within the circuit it would be greatly appreciated if you only park in the designated car park area. We also ask that you do not drive around the perimeter road, on the banks or other grassed areas.
Hospitality
Wheelchair accessible hospitality is available for all our promoted meetings please call for details. Please note that all ticket sales are allocated on a first-come-first-served basis.
First Aid and Medical Assistance
For all events, qualified staff and facilities are available. Special medical requirements or concerns should be highlighted prior to arrival by calling 0844 3728 232. This will allow us to make arrangements to ensure we provide you with the required level of medical care.
Toilet Facilities
All our disabled toilets are fitted with RADAR locks to prevent access to any non disabled persons. Keys are available to purchase on site at £3.50 from the Paddock Shop, Bridge Shop (when they are open) or the Visitor Centre or you can loan a key for £5 returnable deposit. Click here for further details or call 0844 3728 232.
Ambulant Disabled
Located around the perimeter of the circuit there are numerous seats/picnic tables that can be accessed easily by those persons using walking aids such as crutches, sticks or walking frames. This is so that those visitors, who find the journey a bit more challenging, can sit down for a break.
Induction Loop
We have an induction loop in our main reception areas, which can be linked to visitor hearing aids.
Assistance dogs
All assistance dogs are welcome. However, before your arrival please contact the circuit on 0844 3728 251 (Mon-Fri 8.30am-5.00pm only) so that arrangements can be made. It is however not recommended that animals be subjected to loud noises from some of our Motorsport activities. Dogs are not allowed in the paddock, garages or the pit lane. Please do not leave dogs locked in cars in car parking areas.
Driving Experiences
Unfortunately we do not have any specially adapted vehicles, but we pride ourselves on being able to work around these challenges with our customers where possible. Our staff at the Driving Experience Centre have the ability and willingness to accommodate those people with special needs and or disabilities and will endeavor to accommodate your request if we can. Please call 0844 3728 299 to discuss your specific requirements.
Staff Training
So that we are better able to assist you all our staff have received Disability Awareness training. This is carried out on a regular basis.
Parking
There are a number of disabled parking spaces near gate 15 for Vale Hospitality. For these car parks you need to ensure that you inform the stewards so that they can park you in the hard standing area near the gate. If you experience any difficulties parking at the venue make your way to the main reception so that we can deal with your problem. Vehicle clamping/towing will be in operation so please ensure that you display the correct passes.
Stewarding for Disabled Spectators
For our large events there is a dedicated body of stewards with particular responsibilities for offering assistance to disabled spectators will be deployed at all appropriate locations around the circuit. They have all undertaken specific disability awareness training.
Getting about at the Grand Prix
If you find the walk around the circuit a bit too much, you will find a buggy at each information point to help you get to your viewing area, subject to availability.
Site Layout and Ground Conditions
The site is spread over 850 acres some of which are fields. There are some hard-standing and tarmac areas together with stone paths and metal trackway, but the site can be very difficult to negotiate. The weather can have a massive impact on how easy it is for people to move around the site, please take this into consideration when deciding on what equipment to bring with you.
Event Mobility
Located in car park 50 for our large events are Event Mobility. Event Mobility is a charitable organisation that specialise in providing a facility to assist the disabled, elderly and mobility impaired. If you would like to book a scooter or a wheelchair for use at our large events then please contact them directly click here to find out more, Please note there will be a cost incurred.
For any other information regarding disabled access or facilities please call 0844 3728 251 (Mon-Fri 8.30am-5.00pm only), email or write to us at: Silverstone Circuits, Disabled Enquires, Circuit Office, Northamptonshire NN12 8TN. You can also find out more information about the facilities we have on site by visiting the DisabledGo Website.
Please note that we cannot guarantee access to disabled facilities if you have not pre-booked or contacted us prior to your arrival. All applications are at the discretion of Silverstone Circuits Ltd and we reserve the right to alter or withdraw arrangements at any time. Please be aware that all applications are dealt with on an individual basis.
The disabled facilities and PA scheme are not open to people with temporary injuries or conditions.