ESCAPADE SILVERSTONE
Escapade Silverstone is not just a place, it's a passion. Born from a love of motorsport, we are a next-generation lifestyle experience, dedicated to celebrating the iconic heritage of Silverstone and the thrill of British and international racing. With modern trackside short-term accommodation and a performance-led clubhouse to enjoy up-close viewing of top-level racing, dining, and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the Silverstone racetrack.
JOB PURPOSE
The Escapade F&B Supervisor will play a pivotal role in driving daily operations within our restaurant. They will report to the restaurant manager and will provide a memorable dining experience for all guests. The F&B Supervisor will work to ensure all of the F&B standards are elevated for a seamless guest experience. It will ensure supporting a smooth operation of the restaurant, bar. This role will seamlessly oversee the front-of-house-staff, manage service standards, maintain a welcoming and efficient dining environment.
KEY RESPONSIBILITIES
To create and implement a best-in-class and award-winning guest experience through:
- Guest Assistance: Greet and assist guests, creating a warm, welcoming and unique atmosphere. Handle guest inquiries, concerns and complaints with utmost professionalism and provide prompt resolutions where appropriate.
- Breakfast Supervision: Oversee the breakfast shifts and ensure guests a seamless breakfast service. Assist and manage staff during the breakfast service to ensure the highest standard of guest experience.
- Stock and Inventory Management: Oversee the preparation and quality of food and beverages served to ensure exceptional standards. Ensure adherence to food safety and hygiene standards. Meticulously monitor service efficient and support where necessary to create memorable quality service. Assist with managing inventory levels of F&B supplies and place orders where necessary. Control waste to ensure sustainable cost-effective and smooth-running operations.
- Communication and Collaboration: Work closely with the Restaurant and Bar Manager to create a seamless working environment. Communicate and concerns and issues with the Restaurant and Bar Manager to ensure smooth operations. Drive a positive, and engaging culture across the teams.
- Hygiene and Safety: Ensure staff compliance with all health and safety regulations. Monitor alcohol service, verifying the legal drinking age and responsible service. Uphold company policies and procedures and make staff aware of any updates.
- Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
PERFORMANCE RESPONSIBILITIES
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure.
Our brand pillars – A modern architectural masterpiece, Escapade Silverstone provides incomparable views of up to nine of the circuit’s famous corners. We’re not just a place to stay, we’re the new lifestyle destination for everyone. Blending the thrill of world-class motorsport and the tranquillity of its British countryside setting with contemporary living and Best-of-British dining – we’re the definitive choice for racing enthusiasts, culinary connoisseurs, experience seekers, discerning families, and corporate pioneers looking for an immersive, high-end escape.
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community, and aim for a positive impact on both our natural environment and the people we serve. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody our brand values and guests know they’re in safe hands.
Performance will be checked against the following:
- Detailed objectives will be set through the Personal Development Review (PDR) process
KEY RELATIONSHIPS
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
- Silverstone Senior Management Team
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Experience in a 4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable
- A strong, yet positive guest service style
- Passion for F&B Services
- Organized and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Maintains impeccable personal grooming and hygiene standards while radiating an aura of elegance and refinement
- Competent in using IT systems and software including Microsoft Office
- Full clean UK driving licence is desirable
