OVERVIEW
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking an innovative and driven Karting Manager to lead Karting Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Karting Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences, growing a business and leading high-performing teams, this is the role for you.
As the Karting Manager, you will have the unique challenge of creating, developing, and implementing all operational standards from the ground up. From building robust procedures to overseeing the opening phase, this role requires a self-starter with extensive experience and the confidence to establish systems and processes independently.
WHY JOIN US
This isn’t just a job; it’s a career-defining opportunity to:
- Create lasting memories for our customers by delivering the ultimate karting experience.
- Be part of an iconic brand synonymous with excellence in motorsport.
- Innovate and lead in a fast-paced, high-energy environment.
- Collaborate with industry leaders to shape the future of motorsport and leisure
KEY RESPONSBILITIES
Sales and Budget Management:
- With the support of your expert colleagues across the Silverstone business, craft and execute strategic plans to drive revenue, profitability and operational efficiency.
- Monitor and report on financial and performance metrics to ensure ambitious targets are met.
Operational Excellence:
- Oversee daily operations, ensuring optimal track utilisation, flawless execution of events and a seamless customer journey.
- Maximise opportunities across food and beverage, corporate events and incremental business streams.
Customer Experience:
- Deliver unforgettable experiences from booking through post-event feedback.
- Cultivate customer loyalty by ensuring every interaction is memorable, professional and premium.
Team Leadership:
- Inspire, recruit and develop a high-performing team driven by passion, innovation and service excellence.
- Foster a culture of collaboration, growth and accountability.
Safety, Sustainability and Compliance:
- Champion the highest standards of health, safety, and environmental sustainability.
- Ensure all operations adhere to rigorous industry standards and best practices.
- Push for world leading sustainability standards.
Product Innovation and Development:
- Work with the marketing team to stay ahead of industry trends, develop new products and tailor offerings to diverse customer segments.
- Work with the Systems Team to oversee the integration of world class technology to improve customer experience, reduce costs and increase efficiency.
SPECIFIC DUTIES
Customer Experience:
- Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
- Develop programmes and packages that cater to casual visitors, corporate clients and semi-professionals alike.
Operational Management:
- Lead the opening phase, establishing all operational standards, workflows and systems to deliver seamless operations.
- Manage scheduling for Arrive & Drive, corporate events, track hires, and testing sessions.
- Ensure all karts, tracks and equipment are maintained to the highest standard.
- Align karting operations with broader venue goals and needs to ensure seamless integration and performance.
Team Leadership:
- Build and nurture a skilled, motivated team equipped to deliver top-tier service and safety.
- Lead training initiatives, ensuring all staff excel in safety protocols, kart handling and customer care.
Safety and Sustainability:
- Conduct regular inspections of the track and equipment.
- Develop and enforce safety protocols, collaborating with regulatory bodies and internal teams to meet all compliance standards. Financial Management:
- Manage budgets, including P&L forecasting, in collaboration with the Catering Manager and other stakeholders. Monitor operational costs and implement strategies to enhance profitability.
Marketing and Revenue Growth:
- Partner with the marketing team to design campaigns and partnerships that attract new audiences.
- Leverage social media and local networks to boost visibility and Silverstone Driving Experiences
KEY RELATIONSHIPS
- Directorate
- Head of Leisure
- Revenue and Marketing Teams
- Catering Team
- Public Events Team
- Venue Operations Team
- Health and Safety Teams
- Finance and IT Departments
- External Suppliers
WHAT WE'RE LOOKING FOR
- A proven leader with a track record of success in sales and operations management, preferably within motorsport or leisure industries.
- Exceptional customer service skills, with a passion for creating extraordinary experiences.
- Commercial acumen and the ability to manage budgets, forecast revenue and optimise costs.
- Outstanding communication and problem-solving skills, thriving in high-pressure environments.
- Knowledge of industry trends, health and safety regulations and operational best practices.
- Strong understanding of operational frameworks, with experience creating and implementing operating standards from scratch.
- In-depth knowledge of health and safety regulations, operational best practices and industry trends.
WORK ENVIRONMENT
Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
READY TO JOIN THE JOURNEY?
If you’re ready to lead the charge at one of the world’s premier karting venues and make a lasting impact, we want to hear from you. Apply today and become a key player in Silverstone’s exciting next chapter!
