CORPORATE AND HOSPITALITY EVENTS
No day is ever the same when you join our Corporate & Hospitality Events Team – we deliver knockout events week-in-week-out for some of the UK’s biggest brands. One day you may be taking care of delivering on-track action for our corporate clients in our roaring Aston Martins and the next, you may be delivering an exhibition for 3000. We're a highly motivated, innovative and specialised group of Event managers, coordinators and assistants. We oversee all aspects of an event from catering (delivering over 30,000+ business lunches a year!), AV, security, cleaning to health and safety and budget management. We love bringing any story to life with the creativity of our team of experts and the flexibility of our impressive International Conference & Exhibition Centre with 22 flexible spaces, and the on-site Hilton Garden Inn.
JOB PURPOSE
To ensure the effective and efficient supervision of all on-site small, medium and large corporate events in accordance with the briefs set by the Senior and Duty Event Managers. Assist the Duty Event Manager or Senior Event Managers in upholding the procedures, policies, and company expectations during the planning, set up, operational days and derig of each corporate event throughout the company. Heading up the core team of Event Supervisors to help ensure that at all times the company’s customer care goals are being upheld through their own actions and attitude whilst also ensure that the team of Supervisors are actively doing this also. You will help grow the events through introducing new ideas and concepts and ensuring that they are represented at the right events with the right target audience
KEY RESPONSIBILITIES
- Acting as the central liaison point for the Duty or Senior Event Manger on all small, and medium sized events.
- Overseeing Corporate Event supervisor team.
- Pre-plan the month ahead rotas for Supervisors and staff, which includes the setup, operational days and derig of each Corporate Event.
- Plan staffing for all corporate events, working on the ratios and timings and being the main point of contact for the internal staffing team. ensuring that there is sufficient staff cover at all the times.
- Operational responsibility for organising and documenting correctly all food safety and health and safety paperwork, ensuring the team have completed paperwork as required.
- Responsible for the set up and de rig of the event and equipment ensuring that the site and venue are returned back to the venue in the same state it was handed over and complies with company standards.
- Take ownership of catering operation within the event. Brief catering staff on the event days when running events.
- To support Duty and Senior Event Managers in the setup, delivery and de rig of small, medium and large-scale events. Accurately recording and communicating event information to the Duty or Senior Management.
- Responsible for enhancing and developing in-house systems and processes. Responsible for ensuring all event set ups are completed to company standards in readiness for the event dates.
- Give operational direction to the staff working in the catering areas, ensuring that there is sufficient staff cover at all the times.
- Responsible for staff welfare when leading an event in their care, ensuring all staff have had their break and signed relevant paperwork.
- Trouble shoot client queries in all areas such as but not limited to security, cleaning and technical.
- To ensure that relevant Food Hygiene, Food Allergen and Safety Regulations and Licensing laws are adhered to at all times.
- Manage and plan the training of the Event Supervisors so the above can be adhered with the correct training. Attend weekly planning meetings and event briefings as required. Ensure all To support in championing areas of the department where required. To communicate with relevant departments to ensure the success of the event.
- To ensure standards of staffing are adhered to at all events operated.
TEAM RESPONSIBILITIES
- To work as part of the team to develop others and to support workloads to ensure the commercial and operational success of the events.
- Create a positive, proactive culture and environment within the department.
- Promote at all times the professional image of the company by ensuring high standards of both professionalism and personal presentation.
PERFORMANCE RESPONSIBILITIES
Performance will be monitored against the following:
- Objectives set through the Personal Development Review (PDR) process
- Ownership and completion of agreed business priorities in a timely manner
- Teamwork
KEY RELATIONSHIPS
- Corporate Events Team
- Catering Retail Team
- Kitchen Catering
- Logistics & Facilities Manager
- Technical Team
- Cleaning Team
- Security Team
- Staffing Team
KNOWLEDGE, SKILLS AND QUALIFICATIONS
Minimum of 2 years’ experience working within a Conference and Banqueting, Hospitality, catering or Event environment (desirable but not essential)
Experience within a small, medium to large scale corporate and/or venue environment (desirable but not essential)
Commercially and operationally minded with a hands-on approach
Commercially and operationally minded with a hands-on approach
Ability to take ownership and problem solve, is proactive and self-motivated
Works well as a team player and uses own initiative
Passionate about customer care
First class ‘host’ skills and passionate about customer service
Excellent eye for detail, with strong organisational, time management & interpersonal skills
Flexible approach in working hours – including weekends.
Competent knowledge of computer literacy in Microsoft products
Full clean UK driving licence
Willing to go the extra mile in ensuring customer requirements are met
Motivates and empowers others to reach business goals
Is clear and articulate in oral and written communication
Recognises and rewards contribution of others
Demonstrates conviction in finding innovative approaches to solutions
Accepts and meets targets that are set within the department
