MOTOGP BRITISH GRAND PRIX 2025 HOSPITALITY TERMS AND CONDITIONS
1 Purpose and Applicability of the Sales Regulations
1.1 These Sales Regulations are issued by Silverstone Circuits Limited (“SCL”) and outline the terms and conditions which apply to, and govern, the sale and use of Hospitality Packages for the Event.
1.2 Each Applicant acknowledges and agrees that, by signing an SCL order form (“Order Form”) and delivering it to SCL in the manner described in the Order Form, it confirms that the Applicant has read, understood and agrees to be irrevocably bound by these Sales Regulations.
1.3 SCL reserves the right to amend the manner in which it sells Hospitality Packages and reserves the right to amend these Sales Regulations from time to time. Each Sales Agreement will be governed by the Sales Regulations in force at the date on which the applicable Order Form is signed by the Applicant. SCL may also at any time and without notice change the scope, pricing and availability of future Hospitality Package product offerings.
1.4 All capitalised terms used in these Sales Regulations shall have the meaning ascribed to them in Clause 16.
1.5 SCL reserves the right to impose a limit upon the number of Hospitality Packages which an Applicant may purchase.
2 Order Forms
2.1 Each Applicant is responsible for the delivery of its signed Order Form to SCL in a complete, undamaged and unaltered state with all information fields completed clearly, legibly and accurately. Incomplete, damaged or illegible Order Forms may be rejected by SCL. SCL shall not be responsible or liable in any way to the Applicant or any third party for signed Order Forms which are lost, misplaced or whose delivery to SCL is delayed.
2.2 In respect of each Order Form received by SCL (whether from any corporate or other legal entity), SCL shall be entitled to rely on the signature applied to the Order Form as evidence that the relevant signatory party has full legal authority to sign on behalf of the Applicant and that, if applicable, all relevant approvals have been obtained.
2.3 SCL reserves the right in its sole discretion to impose a limit on Hospitality Packages which an Applicant may purchase whether by reference to (i) quantities, (ii) package type, category series or location and/or (iii) monetary value.
3 Sales Agreement
3.1 A binding sales agreement (“Sales Agreement”) shall come into force between the Applicant and SCL when SCL at its discretion elects to approve an Order Form and sends to the Applicant (who is now a Purchaser for the purpose of these Sales Regulations) a confirmation of purchase (“Confirmation of Purchase”).
3.2 Each Sales Agreement shall consist of, and incorporate the terms of:
(i) the Order Form;
(ii) the Product Description;
(iii) these Sales Regulations;
(iv) the Ticket GTCs; and
(v) the Venue Rules or other applicable rules put into place by the Event Authority.
Any other samples, drawings, descriptive matter or advertising issued by SCL or an SCL Sales Agent, and any illustrations or descriptions of the Hospitality Packages contained in SCL’s catalogues or brochures are issued, displayed or published for the sole purpose of giving an approximate idea of the Hospitality Packages, and shall not, under any circumstance, constitute an offer or public offer by SCL. They shall not form part of the Sales Agreement or have any contractual force.
3.3 SCL may, in certain territories, appoint SCL Sales Agents to assist in the identification of Customers and in concluding agreements for the sale of Hospitality Packages. The Customer acknowledges and agrees that no SCL Sales Agent has the power or authority to formally accept or commit SCL to any sale of Hospitality Packages (whether on its own account or on behalf of SCL), to make any representations, commitments, promises, guarantees, warranties or undertakings on behalf of SCL and/or any other Event Authority, or to bind SCL and/or any other Event Authority in any way.
3.4 The Sales Agreement represents the sole and complete statement of the respective rights and obligations of SCL and the Customer with regard to the sale by SCL and purchase by Customer of the Hospitality Packages. The Sales Agreement supersedes and extinguishes any and all other oral and/or written correspondence, representations, understandings, negotiations, arrangements, proposals, sales materials and agreements relating to the purchase of the Hospitality Packages which are the subject of the Order Form.
3.5 All sales of Hospitality Packages under a Sales Agreement are final and binding on the Customer. Subject to Clause 6.6 below, all payments made by Customers in connection with Hospitality Packages (whether or not such Hospitality Packages are the subject of a Sales Agreement which is terminated) are to be treated as non-refundable, and subject to Clause 13, SCL shall be under no obligation to repay any sums to the Customer (unless SCL agrees otherwise).
3.6 Subject to Clause 2.3 above, the sale of certain Hospitality Packages may (where expressly stated) include an opportunity for the Customer to purchase certain additional Hospitality Packages in the same or a different category and at the same or alternative locations in the Venue. Any such opportunity will be strictly subject to availability and SCL’s formal written agreement.
3.7 Within seven (7) days of the date of SCL issuing its Confirmation of Purchase to the Customer, SCL may terminate and cancel the Sales Agreement, for any reason, on written notice to the Customer and refund to the Customer all sums paid by the Customer under the Sales Agreement
3.8 All sales of Hospitality Packages are final.
4 Hospitality Packages
4.1 The scope of the services and benefits made available to the Customer by SCL in respect of each Hospitality Package will be outlined in the Order Form and in the Product Description. Customers may not, following the conclusion of the Sales Agreement, request substitutions for, or alterations to, any Hospitality Package services and benefits.
4.2 The Customer accepts and acknowledges that the scope of the Hospitality Package services and benefits made available to it under the Sales Agreement or any seat location are subject to such changes as may be required for reasons of public safety and security, or by SCL and/or any other Event Authority (acting reasonably) from time to time. SCL shall notify the Customer of such changes as soon as reasonably possible.
4.3 The Customer accepts and acknowledges that certain hospitality benefits and/or services may be delivered by SCL in Hospitality Facilities which are located in temporary hospitality structures and/or in the Venue in respect of which construction may not be completed as at the date of the Sales Agreement. In either circumstance, detailed descriptions of the alternative applicable Hospitality Facility will be provided by SCL as and when practicable which shall be substantially similar or better quality and value.
4.4 The Customer and each of its Guests are required to bring with them, on the applicable day, the type of Ticket applicable to the relevant Hospitality Package, valid identification and, if applicable, the Hospitality Access Pass to enable them to access a seat to view the Event and to access the Hospitality Facilities, together with any additional or alternative document, pass or form of identification that are notified to the Customer in order for the Customer and each of its Guests to access such seats and Hospitality Facilities.
4.5 Customers who require special assistance (such as wheelchair seating and/or wheelchair access to Hospitality Facilities and/or the Venue) must notify in writing SCL prior to the acquisition of a Hospitality Package. In the event that any Customer, following execution of a Sales Agreement, subsequently wishes to provide a Hospitality Package to a person who requires any such facilities, the Customer shall notify SCL as soon as reasonably practical and SCL will use reasonable efforts to provide such facilities (subject to availability and with the Customer accountable for any increased cost).
4.6 The Customer voluntarily enters the Sales Agreement acknowledging that the Hospitality Package price is an all-inclusive price, which includes Tickets, food, beverage and other services that are not capable of being separately priced or sold as individual products.
4.7 Subject to the Product Description, the Customer acknowledges and agrees that for Hospitality Packages that include car parking, parking passes (i) are subject to availability and final confirmation by SCL (ii) must be specifically requested in writing by the Customer and (iii) will, unless SCL determines otherwise (at its sole discretion), be allocated on the basis of one (1) automobile space per Event for no more than every four (4) Hospitality Packages purchased per Event or one (1) bus space per Event for every forty (40) Hospitality Packages purchased per Event.
5 Payment
5.1 The price of the Hospitality Package is set out in the Order Form and confirmed in the invoice issued by SCL to the Customer (the “Price”). The Order Form shall detail any VAT and/or other consumption or applicable local tax, fees or dues which will be due and payable by the Customer.
5.2 Payment of the full Price and VAT shall be due prior to the date specified within the invoice issued by SCL to the Customer or as otherwise specified by SCL. The Customer shall pay all invoices in full and not exercise any rights of set off or counter claim against invoices submitted by SCL.
5.3 Should a customer opt to pay for their order in instalments, the Price of each Hospitality Package which is the subject of a Sales Agreement concluded between 15 November 2024 and 10 March 2025 will be due and payable in two (2) instalments:
a. 50% being due and payable immediately at time of purchase; and
b. 50% being due and payable on or before 9 March 2025.
The price of each Hospitality Package which is the subject of a Sales Agreement concluded between 10 March 2025 and 25 May 2025 will be due and payable in full in one (1) instalment by the Applicant and payable immediately at time of purchase.
5.4 Payments may only be made by wire transfer or those credit cards identified as being accepted by SCL from time to time.
5.5 Payments must be received in full in the currency identified in the Order Form, unless otherwise agreed in writing by the parties. Unless otherwise agreed by SCL, any and all bank, payment, currency conversion, currency exchange control, credit card charge or other charges incurred in connection with any payment obligation outlined in Clause 5.2 above will (to the extent permitted by law) be the sole responsibility of, and be borne by, the Customer in addition to the price of the Hospitality Packages.
5.6 Subject to Clause 13 below, no refunds of any amounts paid by the Customer to SCL will be made to the Customer under any circumstances.
5.7 If any monies which are due and payable pursuant to Clause 5.2 are not received by SCL in full by the applicable due date, SCL may upon giving notice to the Customer, in addition to all other remedies available to it at law:
(i) terminate the entire Sales Agreement;
(ii) terminate the Sales Agreement in respect of a certain number of specified Hospitality Packages only;
(iii) immediately and without further notice make available for sale to third parties each Hospitality Package which is the subject of any termination;
(iv) retain, as a non-refundable deposit, any amounts paid by the Customer as at the date of such termination;
(v) charge the Customer interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this Clause 5.6(v) will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%;
(vi) terminate or suspend any of SCL’s obligations under the Sales Agreement; and/or
(vii) claim for all further losses and costs suffered by SCL as a result of non-payment and/or late payment.
SCL retains the right to claim damages which are in excess of the amounts specified above.
5.8. SCL reserves the right to refuse to process payments in respect of Applicants with a prior history of questionable charges, where SCL reasonably believes a sale may result in a breach of the Sales Agreement or in respect of any individuals banned from the Venue. SCL may carry out such checks as it considers appropriate before processing a credit or debit card payment for security purposes. As part of such checks, SCL may disclose personal data to third parties for the purposes of carrying out these security checks and the Customer expressly consents and authorises SCL to disclose its personal data to authorized third parties for the purposes of carrying out these security checks. The Applicant acknowledges and agrees that SCL will not be liable for any damages resulting from its decision not to process a payment. THE APPLICANT EXPLICITLY APPROVES THE TRANSFER OF THEIR PERSONAL DATA IN THIS CONTEXT. The Customer has the right to withdraw its consent at any time on written notice to SCL. For more detail regarding this processing of personal data by SCL, the Customer shall refer to SCL’s Privacy Notice available at https://www.silverstone.co.uk/privacy-policy.
6 Delivery of Hospitality Package Components
6.1 Tickets will be issued electronically via a digital app (as Mobile Tickets), with a secure barcode bespoke for each ticket. Please ensure each individual seeking to enter the Venue has suitable access to the app before attempting to enter the Venue. Paper-copy tickets or PDFs/E-tickets will not be issued by SCL. Any attempt to present any ticket other than authorised Mobile Tickets issued by SCL will lead to refusal of admission and possible prosecution. Unauthorised vendors will be prosecuted.
6.2 Customer and Guests will be required to have valid identification in order to access the Venue with Mobile Tickets.
6.3 Where the Hospitality Packages include paper Tickets and/or, if applicable, Hospitality Access Passes (which are not required to be collected at the Venue) and/or parking passes these will be (as SCL shall determine acting reasonably):
(i) delivered to the address stated in the Order Form, or to a different address in the UK subsequently notified in writing by the Customer and duly acknowledged in writing by SCL by a method of SCL’s choice no later than two (2) weeks before the first day of the Event (to the extent that this is reasonably possible); or
(ii) made available for collection by the Customer from SCL in accordance with policies to be established by SCL and notified to the Customer.
The Customer acknowledges and agrees that the delivery or the availability for collection, of Hospitality Package components is subject to the Customer having complied in full with all elements of the Sales Agreement.
6.4 SCL will not be responsible or liable in any way to a Customer or any third party as a result of any late delivery of a Hospitality Package which arises as a result of a failure of and/or interruption to any delivery services.
6.5 SCL will not deliver Hospitality Packages to post office boxes, unless agreed otherwise in writing by SCL on a case-by-case basis. The Customer is required to provide a street address as well as the name and contact details of an individual which has been authorised to take delivery of the Hospitality Packages. It is the Customer's responsibility to arrange for an authorised representative to be present at the delivery address to take delivery of every Hospitality Package and to notify SCL of any change in the proposed delivery address.
6.6 If the Customer has not received the Ticket, Hospitality Access Pass and all other applicable Hospitality Package components at such time indicated in Clause 6.2 (i), it is the sole responsibility of the Customer to immediately notify SCL in writing.
6.7 Any Ticket, Hospitality Access Pass or parking pass (if applicable) which has become damaged in any way after delivery to, or collection by, the Customer and is, as a consequence, unreadable, may not be accepted for admission to, or use at, the Venue and/or Hospitality Facility. It is the sole responsibility of the Customer to notify SCL or a SCL Sales Agent, in writing, in the event that any Ticket, Hospitality Access Pass or parking pass (if applicable) is delivered or collected in a damaged condition. In the absence of any such notification, the relevant Ticket, Hospitality Access Pass or parking pass (if applicable) will be deemed to be undamaged at delivery or collection.
6.8 To the extent permitted by the applicable law (including consumer rights if and when applicable), the Event Authority, SCL and/or SCL Sales Agents shall not be responsible or liable in any way to a Customer or any third party for any lost, stolen, damaged, destroyed, forgotten or mutilated Ticket, Hospitality Access Pass or parking passes (if applicable) or other Hospitality Package component once received or collected by the Customer.
6.9 SCL reserves the right to determine whether to issue replacement Tickets, Hospitality Access Passes or parking passes (if applicable) in the event of any occurrence of the circumstances outlined in Clauses 6.6-6.8, and to determine the conditions which may apply to any such replacements. SCL reserves the right to determine the conditions which shall apply to the replacement Hospitality Access Passes or parking passes (if applicable) in the event of any occurrence of the circumstances outlined in Clauses 6.6-6.8.
7 Hospitality Services
The Customer acknowledges and accepts that:
(i) access to the Venue and/or Hospitality Facilities is strictly limited to the day in respect of which a Hospitality Package has been purchased, and to the times indicated by SCL. All timings are approximate, subject to the Event Authority’s discretion and may vary depending on the length of the Event;
(ii) the delivery of all hospitality services and benefits in connection with a Hospitality Package are subject to applicable laws;
(iii) SCL retains the right to amend the scope of the Hospitality Facilities and hospitality services and benefits applicable to any Hospitality Package, provided that SCL provides the Customer with replacement hospitality services and benefits of substantially similar or better quality and value; and
(iv) access to Hospitality Facilities will be limited to Customers and Guests who are in possession of Hospitality Access Passes.
8 Ticket GTCs and the Venue Rules
8.1 The Ticket GTCs, the Venue Rules and these Sales Regulations each form an integral part of the Sales Agreement, and the Customer irrevocably undertakes to fully comply with the Ticket GTCs, the Venue Rules and these Sales Regulations.
8.2 The Customer further agrees to ensure that its Guests fully comply with the Ticket GTCs, the Venue Rules and these Sales Regulations and remains primarily liable to SCL for any non-compliance. It is the Customer's responsibility to notify to each individual Guest in writing of the requirements of the Ticket GTCs, the Venue Rules and these Sales Regulations and to procure full compliance with the same by its Guests.
8.3 For the avoidance of doubt, all of the terms and conditions reflected in the Ticket GTCs and these Sales Regulations with respect to the Venue to which a Customer or Guest gains access through the use of a Ticket shall also apply to the Hospitality Facilities, in so far as is relevant, to which the Customer or Guest gains access through the use of Hospitality Access Pass on the specific day.
8.4 Any measures taken or imposed by an Event Authority (including, without limitation, the police authorities) with respect to any Event, any Ticket or the Venue shall apply to the Customer and/or its Guests. By way of illustration only, if any Ticket is cancelled or a Customer or Guest is expelled from, or refused entrance to, the Venue and/or the Hospitality Facilities as a result of a violation of the Ticket GTCs, the Venue Rules or these Sales Regulations or as result of any action authorised pursuant to any law or by-law, the Customer and/or the Guest may (without prejudice to any other rights or remedies SCL may have) lose all rights pursuant to its Hospitality Package(s) (including the Ticket component), with no right of refund.
8.5 The locations of seats for specific Ticket categories for Events at the Venue are determined by the Event Authority in its discretion. SCL shall not be responsible or liable in any way to a Customer and/or any Guests in relation to any complaints regarding locations of seats provided the locations of such seats correspond with the correct Ticket category for the particular Event at the Venue. Product category and seat allocation decisions will not become final while any Venue construction/renovation projects are on-going. Any drawings included as part of the Product Description are therefore approximate depictions, not actual and should not be considered definitive. Each Venue and Event will be configured differently.
9 Data
9.1 The Customer agrees that it shall comply with SCL’s and the Event right holder’s directives with regard to the provision of individual data for Guests. The Customer shall provide SCL, immediately following any request by SCL and/or any third party authorised by the Event Authority, with full details relating to its identity and the identity of each of its Guests, including the Guest’s name, passport/identity card numbers, nationality and date of birth and email address. Furthermore, the Customer agrees, if requested by SCL, to provide each of its Guests with the Ticket specifically allocated, by Ticket number or by block, seat or row number, to such Guest.
9.2 SCL is the controller of the Customers' and its Guests' personal data provided to SCL. SCL does not collect any information relating to the Customers' and its Guests' without their knowledge and consent, when required. SCL undertakes that the processing of personal data, for the purposes of the performance of the Hospitality Packages delivery, is carried out in compliance with all applicable laws (including but not limited to the General Data Protection Regulation).
9.3 Where data is requested from Customers and Guests by SCL and/or any third party authorised by SCL for their own purposes, the latter act as controllers of the data processing, by determining the means and purposes of such processing. The Customers and Guests must, therefore, refer to the relevant Privacy Notices available on their respective websites.
9.4 The data supplied under Clause 9.1 is necessary for the processing of the Customers and Guests Hospitality Packages' orders and the performance of associated services. In some cases, such data are also necessary for SCL to comply with its legal obligations. In the absence of such data, SCL will not be able to proceed with the Hospitality Packages delivery. In the event that the Customer fails to provide such data, SCL reserves the right (without prejudice to any other rights or remedies SCL may have) to withhold delivery of the Hospitality Packages until such data is provided, to cancel the relevant Hospitality Package(s) and/or to refuse entrance to the Venue and/or any Hospitality Facility to any Customer or Guest for which data has not been provided, with no right to any refund. Any Ticket and any other component of a Hospitality Package(s) thus cancelled may be made available for re-sale by SCL.
9.5 SCL or an Event Authority may carry out access controls at the Venue. In the event that a Customer or Guest attempts to use a Hospitality Package at the Venue and/or Hospitality Facility and the personal details of such Customer or Guest do not match the data provided in respect of such Hospitality Package, SCL or any other Event Authority expressly reserves the right to cancel the relevant Hospitality Package(s) and/or to refuse entrance to the Venue and/or Hospitality Facility to the Customer or Guest, with no right to any refund. Any Ticket and any other component of a Hospitality Package(s) may be made available for re-sale by SCL.
9.6 In their capacity as data subjects, Customers and Guests hold certain rights with regards to the processing of their personal data by SCL, including the right to be provided with information regarding the processing. In this respect, SCL will process their personal data in accordance with SCL Privacy Policy (current version of this Policy is available at https://www.silverstone.co.uk/privacy-policy.
9.7 The personal data provided to SCL will, subject to applicable law, be used, processed, stored, shared with SCL and any third party authorised by SCL pursuant to these Sales Regulations and transferred to third parties designated by SCL in accordance with SCL Privacy Policy (current version of this Policy is available on request or at https://www.silverstone.co.uk/privacy-policy) and for purposes relating to: (i) Hospitality Package sales and allocation procedures, (ii) any relevant safety and security measures, and (iii) rights protection measures in connection with the Event.
9.8 Applicants may update, correct or amend their personal data by contacting SCL in writing. If an Application is cancelled or SCL rejects the Applicant’s offer to purchase the Hospitality Packages, the Applicant may request deletion of its personal data provided in connection with the Application Form by contacting SCL in writing.
9.9 In case Hospitality Packages are bought by, lawfully allocated to or otherwise issued by way of contract to a legal entity, the legal entity will have to ensure that it has: (a) informed the individuals benefiting from the Hospitality Packages whose personal data is required, of the processing of their data, the purposes of the processing, the recipients of such data and their rights with respect to such data; (b) informed the individuals benefitting from the Hospitality Packages that SCL is the controller of their personal data, and (c) obtained from them their express consent, where requested.
10 Prohibition on the Resale and Transfer of Hospitality Packages
10.1 SCL may, but has no obligation to, permit a Ticket Purchaser to submit purchased tickets for resale on an official Silverstone ticket resale platform operated by SCL, subject to any resale terms determined by SCL (which may include a resale transaction fee). If SCL launches an official Silverstone ticket resale platform, SCL will provide information about the resale process, platform and applicable terms on the SCL ticketing website. SCL will determine in its sole discretion when a ticket submitted to the Resale Platform by an original ticket purchaser is ultimately accepted for potential resale. No tickets are permitted to be resold by any other means other than the official Silverstone resale. If a ticket purchaser’s tickets are found to be sold via unauthorised third party sites, all the ticket purchaser’s tickets will be cancelled. Only the Ticket Purchaser will be permitted to resell tickets on such a resale platform. Ticket Purchasers who have purchased multiple day tickets are not permitted to split up their tickets to enable the resale of individual days. To be eligible to for resale all associated days of multiple day tickets must be submitted by the Ticket Purchaser to be listed for resale. SCL has the right to refuse to list any ticket for resale and makes no guarantee that any ticket submitted to be listed on the resale platform will be successfully resold. If a ticket listed for resale is not successfully resold within the resale window, the ticket will be returned to the ticket purchaser. As at November 2024, SCL do not have a ticket resale platform for 2025 and, if no such ticket Resale Platform is launched, tickets are not permitted to be resold.
10.2 If a ticket is purchased from an unauthorised seller, resold or transferred for profit or for commercial benefit or gain (including as part of a promotion or prize) or as part of any hospitality package or similar arrangement by anyone without SCL’s and DORNA’s authority, it is at the purchaser’s sole risk. The ticket will become void and the Ticket Holder may be refused entry to, or ejected from, the Event and/or the Venue. The Ticket Holder will not be entitled to any refund and no compensation will be obtained for a voided ticket. Ticket Holders agree to fully compensate SCL and DORNA, and each of their affiliates, for all costs and expenses (including reasonable legal expenses) incurred as a direct result of all and any claims howsoever arising from any third parties as a result of the contravention of this condition.
10.3 Hospitality Packages may only be used by the Customer itself or by its Guests to which the Customer provides the Hospitality Packages.
10.4 The Customer shall ensure that none of its Guests resell, exchange or otherwise transfer, whether in whole or in part and whether for value or otherwise, any Hospitality Package, Ticket, Hospitality Access Pass, parking pass (if applicable) or other benefit or service provided in connection with a Hospitality Package, and that all Guests are informed in writing of this prohibition.
10.5 For the avoidance of doubt, any Customer or Guest who is entitled to use any component of a Hospitality Package must be the same person as the Customer or Guest who uses each of the corresponding components of the relevant Hospitality Package.
10.6 At no stage will a Guest become a party to the Sales Agreement, or be entitled to any recourse against SCL or any Event Authority under the Sales Agreement.
11 Use of Hospitality Packages
11.1 The Customer expressly acknowledges and agrees that the purchase of a Hospitality Package does not grant the right to, or permit the Customer and/or its Guest(s) to exercise, any marketing, advertising or promotional rights with respect to the Event or any Event Authority or any ancillary events operated by the Event Authority, any race, event, driver, team or official participating in the Event, an Event right holder, SCL or any other affiliated body or event.
11.2 The Customer shall not, and shall ensure that each of its Guests shall not, hold itself out as a sponsor of, or otherwise associate itself or its name in any manner whatsoever with, any Event or any ancillary event operated by any Event Authority, any event, race, driver, team or official participating in the Event, any Event Authority or any other affiliated body or event.
11.3 The Customer shall not, and shall ensure that each of its Guests shall not, before, during and after the Event:
(i) use a Hospitality Package or any component thereof for any marketing, advertising or promotional purposes including, but not limited to, use as a prize in competitions, games, lotteries, sweepstakes, or any other similar activity;
(ii) conduct any promotional, advertising or marketing activity in connection with the Event or any ancillary event operated by any Event Authority, any race, event, driver, team or official participating in the Event, any Event Authority or any other affiliated body or event; or
(iii) conduct any activity which SCL reasonably believes may lead to an association between the Customer and/or its Guest and the Event or ancillary event operated by SCL, any race, any driver, team or official participating in the Event, any Event Authority or any other affiliated body or event.
11.4 The Customer shall not, and shall ensure that each of its Guests shall not, develop, use or register any name, logo, trademark, symbol service mark or other mark (including without limitation the official name and logo of the Event) which may be inferred by the public as identifying with SCL, any other Event Authority, the Event, including the words “MotoGP”, “Grand Prix”, “British/UK Grand Prix” , or any other term used in any language to identify the Event, SCL or any other Event Authority or any similar indicia or derivation of such terms in any language.
11.5 The Customer shall not and shall ensure that each of its Guests shall not, bring or cause to have brought any promotional, advertising or commercial items of any kind into the Venue or Hospitality Facility, including any banner, sign or leaflet for the purposes of display or distribution. By way of illustration only, the Customer and each of its Guests shall refrain from wearing, at the Venue or any Hospitality Facility, any clothing or materials which prominently features the name and/or logo and/or any other trademark of the Customer and/or its Guest(s) and which is intended to be worn as part of a group wearing the same or similar clothing in a way which SCL or any other Event Authority may regard as the conduct of a promotional, advertising or commercial activity.
11.6 The Customer shall not and shall ensure that each of its Guests shall not, promote, sell, display or distribute any promotional, advertising or commercial items or services at the Venue or Hospitality Facility, such as, without limitation, any drinks, food, souvenirs and clothing and flyers. All such items are subject to removal or confiscation by any Event Authority or, at the entrance of and within a Hospitality Facility, by SCL, and any person engaging in such activities is subject to ejection from the Venue and/or Hospitality Facility.
11.7 The Customer agrees and acknowledges that any violation by Customer and/or its Guests of the terms relating to the use of Hospitality Package pursuant to Clauses 11.1 to 11.6 above represents a material breach of these Sales Regulations by Customer. In such case:
(i) SCL is entitled to terminate with immediate effect the Sales Agreement pursuant to Clause 14.2 below;
(ii) SCL is entitled to exercise its rights pursuant to Clauses 14.3 and 14.4 below; and
(iii) the Customer agrees and acknowledges to be directly liable to the Event Authority holder under the Ticket sales agreement pursuant to Clause 3.2 above for any direct and indirect damages suffered by the Event Authority, including but not limited to consequential damages, incidental damage, loss of profits, loss of revenues, indirect damages of whatsoever nature or punitive damages.
12 Acceptance of Risk, Limitations on Liability, Customer and Guest Responsibilities
12.1 The following limitations of liability apply with respect to all Hospitality Package components, including, but not limited to, Tickets.
12.2 The Customer shall not be entitled to any recourse against the Event Authority in relation to any Hospitality Packages sold pursuant to the Sales Agreement.
12.3 To the fullest extent permitted by applicable law, the Customer and each Guest (in its own name and on behalf of any minors using a Hospitality Package bought by it) accepts all risks and dangers which it may face or endure whilst attending the event or participating in any hospitality activity and waives any claim against SCL relating to such risks and dangers. The Customer and each Guest (in its own name and on behalf of any minors using a Hospitality Package bought by it) accepts that there are risks to its personal safety or property loss on the way to or from and outside of or within the Venue and the other sites. Nothing in this paragraph is intended to require a customer or Guest to accept risks or dangers from, or waive rights to damages from, the gross negligence or willful misconduct of SCL or an Event Authority.
12.4 Subject to Clause 12.6 below, SCL, any Event Authority and each of the respective entities have independent roles and responsibilities in connection with the event. Neither SCL or any Event Authority should be held responsible for the activities or omissions of another Event Authority or SCL. SCL and each Event Authority is responsible for its own acts and omissions.
12.5 Subject to Clause 12.6 below and to the extent permitted by applicable law, SCL shall not be liable to the Customer and/or any Guest for any indirect or consequential loss (including, without limitation, loss of revenue, loss of profits, loss of anticipated savings, loss of goodwill, or loss of reputation) arising out of or in connection with the performance or any breach of the sales agreement and the maximum liability of the SCL to the Customer and/or Guest in contract or otherwise under or in connection with the Sales Agreement shall not exceed the total price paid for Hospitality Packages by the Customer to SCL in respect of the Sales Agreement.
12.6 Nothing in the Sales Agreement will affect the statutory rights (including consumer rights if and when applicable) of any Customer or Guest or exclude or restrict any liability for death or personal injury arising from the negligence or improper conduct by an event authority, SCL or any other liability which cannot be excluded or limited under applicable law.
12.7 The Customer and each Guest is responsible for the use of its Ticket and/or Hospitality Access Pass. To the fullest extent permitted by the applicable law, the Customer and each Guest indemnifies and holds harmless SCL and the Event Authorities from and against any and all claims, damages, and liabilities suffered and/or incurred in connection with, arising out of or resulting from:
(i) its misuse of a Ticket and/or Hospitality Access Pass; or
(ii) the misuse of a Ticket and/or Hospitality Access Pass by a minor if the Ticket and/or Hospitality Access Pass was provided by the customer; or
(iii) the misuse of a Ticket and/or Hospitality Access Pass by any other third party which was obtained, directly or indirectly, a Ticket and/or Hospitality Access Pass through it; or
(iv) a violation of the Tickets GTCs, these Sales Regulations, the Venue rules and/or any other relevant laws or by-laws; or
(v) any other harmful conduct in connection with the Ticket and/or Hospitality Access Pass.
This means that if a Customer or any Guest violates any Ticket and/or Hospitality Access Pass related rules, it must take full financial responsibility and pay for any damage, including legal costs, that SCL and/or the Event Authorities may incur in managing or resolving the problems caused by the violation.
12.8 The Customer and each Guest is responsible for their personal arrangements connected to the Hospitality Packages (including, without limitation, travel and accommodation) and such arrangements are entered into by the customer and each Guest at their own risk and SCL shall not be liable for any costs or losses relating to such arrangements suffered by the Customer and any Guests.
13 Unforeseen Circumstances and Insurance
13.1. If an Event is rescheduled or relocated owing to a Force Majeure Event, the requirements of any Event Authority or any other circumstance beyond the control of SCL, SCL shall use reasonable efforts to arrange for corresponding hospitality services and benefits to be provided at the rescheduled or relocated Event. SCL reserves the right to make alterations to the times, dates and locations in connection with the delivery of hospitality benefits and services as a result of any such unforeseen circumstances.
13.2. If an Event or any part thereof is cancelled or is held behind closed doors owing to a Force Majeure Event or another circumstance outside the control of SCL, such as safety and security concerns or a decision made by any Event Authority and/or FIM, SCL shall refund the price of the Ticket element only (based on the general admission Ticket values for the cancelled Event) minus any discount or commission granted at the time of purchase , such refund to be determined by reference to the prevailing circumstances (and to be subject to the deduction of all unrecoverable costs). Any such refund shall constitute the sole and exclusive remedy to which the Sales Agent is entitled. For each Hospitality Package provided to Customers obtaining Hospitality Packages from the Sales Agent, Sales Agent shall be obligated to pass the applicable refund to the Customer.
13.3 The Customer is responsible for, and is recommended to arrange, its own insurance (such as, without limitation, travel insurance, public liability insurance or cancellation insurance) to cover risks and associated costs arising out of or connected to these Sales Regulations.
14 Termination
14.1 In the event that any Customer fails to ensure that SCL receives, in full and by the due date set out in Clause 5 and also specified in the relevant invoice, the amount specified in the relevant invoice as consideration due and payable, SCL reserves the rights specified in Clause 5.6, including, without limitation, the right to terminate the Sales Agreement in full or in part.
14.2 The Customer agrees and acknowledges that, in the event of a violation of any term of the Ticket GTCs, these Sales Regulations, the Venue Rules or any other relevant regulations, rules, laws or by-laws, SCL shall, in addition to all other rights and remedies that SCL may have, retain the right to:
(i) terminate the Sales Agreement in whole or in part;
(ii) render null and void any applicable Hospitality Access Pass;
(iii) enforce the Event Authority’s right to cancel and/or rescind the Ticket(s) comprised in the Hospitality Package;
(iv) refuse entry into the Venue and/or any Hospitality Facility to the offending Customer and/or Guest, or eject the Customer and/or Guest from the Venue and/or Hospitality Facility;
(v) file suit to enforce the Sales Agreement and claim damages, if appropriate; and/or
(vi) notify governmental authorities of a violation of the provisions of the Ticket GTCs, these Sales Regulations, Venue Rules, and/or the relevant regulations, rules, laws or by-laws that correspond to violations of applicable criminal or other laws.
14.3 The Customer agrees and acknowledges that, in the event of a violation of any term of the Ticket GTCs, or the Venue Rules or any other relevant regulations, rules, laws or by-laws, SCL shall, in addition to all other rights and remedies that the Event Authority holder may have, retain the right to:
(i) cancel and/or rescind any Ticket being part of the Hospitality Package; and/or
(ii) refuse entry into the Venue and/or any Hospitality Facility to the offending Customer and/or Guest or eject the Customer and/or Guest from the Venue and/or Hospitality Facility.
14.4 The Customer agrees and acknowledges that:
(i) SCL remains entitled to terminate, in whole or in part, the Sales Agreement if the Event Authority has exercised any of its rights set out in Clause 14.3 above; and
(ii) the Event Authority remains entitled to cancel and/or rescind the Ticket(s) comprised within the Hospitality Package if SCL has exercised any of its rights set out under Clause 14.2 above.
14.5 In addition to laws applicable in other countries, the UK government may enact laws or regulations that make it a criminal offence to transfer and/or use Tickets or Hospitality Access Passes in violation of the Ticket GTCs, these Sales Regulations, the Venue Rules, or any other relevant laws or by-laws. Customers and their Guests are advised to obtain information about applicable laws relating to Tickets and Hospitality Access Passes.
14.6 Further to other termination rights granted under the Ticket GTCs and the corresponding right to cancel Hospitality Packages reflected in these Sales Regulations, SCL shall have the right to cancel any Hospitality Package in the event of:
(i) any insolvency, bankruptcy filing or liquidation of the Customer;
(ii) the appointment of an administrator in respect of the Customer;
(iii) the Customer entering into an arrangement with its creditors; or
(iv) any other event which may give rise to the reasonable belief that the Customer will not be able to complete the full payment of the Hospitality Package purchase price;
provided that any such events occur prior to receipt by SCL of the full purchase price of the Hospitality Package.
14.7 In the event of termination, any payment made by the Customer, whether in full or in part, will be retained by SCL as partial compensation for the administration and cancellation fees and production costs. SCL nevertheless retains the right to sue for a higher level of applicable damages.
15 Miscellaneous
15.1 Should any provision(s) of these Sales Regulations or the Sales Agreement be declared void, ineffective or unenforceable by any competent court, the remainder of the Sales Regulations and the Sales Agreement will remain in effect as if such void, ineffective or unenforceable provision(s) had not been contained.
15.2 The Sales Agreement (together with its component parts) has been drafted in English.
15.3 Certain provisions of the Ticket GTCs and these Sales Regulations may be restated in a condensed format so that they may be printed, respectively, within the confined space allocated on the back of each Ticket and the Hospitality Passes. In the event of any doubt regarding the scope or meaning of the condensed provisions of the Ticket GTCs as located on the reverse side of any Ticket and these Sales Regulations as located on the reverse side of any Hospitality Passes, the full terms of the Ticket GTCs and these Sales Regulations will apply and will prevail over the condensed provisions.
15.4 SCL reserves the right to refuse the purchase of Hospitality Packages by Applicants who are identified by the Event Authority as being prohibited from any such purchase.
15.5 If there is any inconsistency between the provisions of these Sales Regulations and the Ticket GTCs with respect to any matter pertaining to the use of a Ticket at the Venue, the Ticket GTCs shall apply and will prevail over the terms of the Sales Regulations.
15.6 The Sales Agreement will be governed by, and interpreted in accordance with, the laws of England.
15.7 To the fullest extent allowed by applicable law, and in the absence of amicable settlement, any disputes arising out of or in connection with the Sales Agreement shall be resolved exclusively by the courts of England.
15.8 Clauses 15.9 to 15.12 are applicable only if and when English consumer law applies.
15.9 In the event of a dispute between SCL and the Customer, an amicable settlement shall be sought prior to any legal action. To this end, the Customer is asked to contact SCL customer services at [email protected] and provides his/her last name, address, email, and where appropriate the order number.
15.10 The Customer agrees to indemnify and hold harmless SCL and the Event Authorities, as well as their respective officers, directors, employees, representative or agents against any and all liabilities, obligations, losses, damages, penalties, claims, fines and expenses (including reasonable legal expenses) resulting from, arising directly out of, or directly attributable to:
(i) any claim by any Guest against SCL or a Event Authority in connection with any purported breach by SCL of the Sales Agreement;
(ii) any activity conducted by the Customer or any of its Guests which causes damage to SCL or a Event Authority or to the enjoyment of Hospitality Packages by any other Customer or Guest; and
(iii) any activity conducted by the Customer or any of its Guests which infringes the intellectual property rights of SCL and/or any other Event Authority.
15.11 A notice under or in connection with the Sales Agreement must be in writing and must be delivered personally or sent by overnight mail delivery service or by PDF attached to an email to the party due to receive the notice. SCL’s address and email details are those specified in the Order Form. Either party may amend such details by written notice to the other party.
15.12 The Sales Agreement shall not be amended or modified, and no provision hereof shall be deemed to have been waived by either party, except by a written instrument signed by both SCL and the Customer.
16 Definitions
“Applicant” means any entity or individual which expresses an interest in acquiring a Hospitality Package Confirmation of Purchase, which has acquired a Hospitality Package.
“Customer” means any legal entity or individual duly identified in the Order Form, which has acquired a Hospitality Package.
“DORNA” means Dorna Sports S.L., the Event rights holder by virtue of being the organiser of the MotoGP championship.
“Event” means the MotoGP British Grand Prix to be held at the Venue between 23rd and 25th of May 2025.
“Event Authority” means any of SCL, the Event rights holder and/or any governmental entity responsible for safety and security in connection with the Event, and their respective employees, volunteers, agents, representatives, officers and directors.
“Force Majeure Event” shall mean a storm, earthquake, flood or other act of God, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war or strife, riot, national state of emergency, plague, any pandemic and/or epidemic, act of terrorism, rebellion, strikes, lock-outs or other industrial disputes, any epidemic or pandemic, acts of governments, or other prevailing authorities, or any other similar or related event which is beyond the control of SCL or another Event Authority.
“Guest” means any individual invited by the Customer and to whom a Customer provides a Hospitality Package which has been sold to the Customer by SCL.
“Hospitality Access Pass” means the pass, badge, wristband or other device which may be issued entitling the holder (being only the Customer or a Guest) to access Hospitality Facilities.
“Hospitality Facility” means any location or facility either offsite or at the site of the Venue to which Customers and Guests are admitted, by virtue of the rights afforded by a Hospitality Package, to enjoy the provision of official Event hospitality services and benefits.
“Hospitality Package” means any official Hospitality Package comprising a Ticket and certain race-day hospitality benefits and services to be provided at any Hospitality Facility in connection with the Event. Where stated in the Product Description Hospitality Packages may include park and ride services but otherwise do not include services or benefits provided other than at a Hospitality Facility, such as (without limitation) ground transportation, air travel or accommodation services.
“Product Description” means the description of each Hospitality Package, or series of Hospitality Packages which are the subject of any Order Form.
“Sales Agreement” means the agreement between SCL and the Customer for the purchase of Hospitality Packages, as more fully described in Clause 3.
“Sales Regulations” means these regulations governing the sale and use of Hospitality Packages.
“Ticket” means any Ticket (in whatever form the Event Authority may decide including e-Ticket) which is issued by the Event Authority (or a third party authorised by the Event Authority) and which entitles its holder to access the Venue and to seat within a specific area of the Venue (but which may not guarantee a designated seat location) on the date specified on the Ticket.
“Ticket GTCs” means the Event Ticket terms and conditions (as may be updated from time to time), representing the general terms and conditions issued by the Event Authority which apply to the use of any and all Tickets, which are, among others, binding on, and enforceable against, any person purchasing, holding or using a Ticket, including any Ticket being part of a Hospitality Package.
“Ticket Holder” means the possession of a ticket by an individual.
“Ticket Purchaser” means the purchase of a Ticket/Tickets by an individual.
“VAT” means value added tax or any equivalent tax chargeable in the United Kingdom.
“Venue” means the premises where the Events are to take place, which are situated at Silverstone Circuit, Towcester, Northamptonshire, NN12 8TN.
“Venue Rules” means the rules, regulations and bylaws of the Venue, which set out the terms of each Guests’ access to the Venue, as may be updated from time to time.
